Exceptional Advantage™ Features
Technology Needs Assessment
Your Exceptional Advantage plan includes an initial assessment conducted by your dedicated Senior Systems Engineer. A review of your current infrastructure, business needs and growth plans ensures your IT network support plan meets your unique business requirements.
Monitoring, Management, and Administration of Infrastructure
Our IT infrastructure management provides real-time monitoring of servers, network equipment, websites, databases, firewalls, VPN’s and other system components. Timely service response and issue resolution based on this proactive support keeps your systems—and your business—up and running. Exceptional Advantage includes:
- Network security assessment to identify and eliminate failure risks
- Monitoring of all network devices and services 24/7
- Backup system monitoring
- Virus protection monitoring
- Firewall monitoring
- Emergency support service
- Highest priority response to resolve issues
Exceptional Advantage Helpdesk
Utilizing state of the art remote computer support technology, our experienced helpdesk team can resolve most problems quickly, efficiently and, most importantly, to your end users’ satisfaction. If the issue requires on-site support, a technician will be dispatched to your place of business to address the problem in person.
Quarterly Business Reviews
We know that business conditions change rapidly. Our quarterly business review will ensure that your technology strategy continues to be aligned with your business goals. Any identified changes or improvements will be addressed to keep your business moving forward.
Customize your IT infrastructure management plan to fit your unique business needs.