Exceptional Advantage™ Plans

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Flexible plan options allow you to receive the right level of computer support to meet your business needs. All Exceptional Advantage plans are based on the number of computers and network servers used in your business. No matter the complexity of your infrastructure or number of end users, we can help.

	Professional	Professional Plus	Enterprise
MONITORING
24/7 Network Security Monitoring	✔	✔	✔
24/7 Server Monitoring	✔	✔	✔
24/7 Website Monitoring	✔	✔	✔
24/7 Database Monitoring	✔	✔	✔
CPU and Memory Utilization Monitoring	✔	✔	✔
Drive Space Monitoring	✔	✔	✔
Server Application Monitoring	✔	✔	✔
ADMINISTRATION
Network Administration	✔	✔	✔
Server Administration	✔	✔	✔
Domain Account Administration	✔	✔	✔
Backup Software Administration	-	✔	✔
MANAGEMENT
Microsoft Patch Management	✔	✔	✔
Network Printer Management	✔	✔	✔
Wireless Network Management	✔	✔	✔
Inventory Asset Management	-	✔	✔
HELPDESK
Issue Ticketing and Tracking	✔	✔	✔
E-mail Support	✔	✔	✔
Phone Support	✔	✔	✔
Remote Control Technical Support	✔	✔	✔
On-Site Technical Support as Required	✔	✔	✔
Emergency After Hours and Holidays Support	$	$	$*
ADDITIONAL TECHNICAL SERVICES
Exceptional DataVault	$	✔	✔
Exceptional Anti-Spam	$	✔	✔
Exceptional Anti-Virus	$	✔	✔
Exceptional Mail Archiving & Discovery-Lite	$	✔	-
Exceptional Mail Archiving & Discovery-Pro	$	$	✔
Exceptional Web Filtering	$	$	✔
Exceptional E-Mail Hosting	$	$	$
Exceptional Disaster Continuity System	$	$	✔
CUSTOMER SATISFACTION
Guaranteed Response Time	✔	✔	✔
Executive Quarterly Business Review	-	✔	✔

Concentrate on your business while knowing that Exceptional Advantage ensures your network and computers are always up and running!

If Exceptional Advantage is beyond your current IT needs, perhaps Exceptional Basics™ would be a better fit for your business.